“Mistakes can happen,” they added. “But fabricating a story this elaborate to avoid accountability is not a mistake—it’s deception. Aria deserved better. All we want is the truth, and accountability for the life that was lost.”
Shortly after Eilyn and Ray shared their story, a representative for Rover told people that the company “can only imagine the heartbreak Aria’s family is going through.”
“Upon learning of this incident, Rover’s 24/7 Trust & Safety team conducted a thorough investigation into Aria’s passing,” the company added in a statement, per People. “The sitter involved has been deactivated from our platform without the option to appeal, meaning she cannot communicate or book new stays with pet parents via Rover.”
The company also noted that they had been “in contact” with the reality stars regarding the loss of their pet, adding, “We stand ready to assist law enforcement with their investigation should they become involved.”
Rover concluded their statement, “Safety is a top priority at Rover, and we are taking Aria’s passing extremely seriously.”
E! News has reached out to Rover regarding the incident but has not yet heard back.
